Certificate of insurance
Many strata corporations ask the moving company to provide a certificate of insurance naming the building, which protects everyone if something is damaged in a common area during the move. A moving company that does this regularly will have the certificate ready to send as soon as your building's requirement is confirmed.
Move-in and move-out fees
A refundable damage deposit or a flat move fee is common across Burnaby strata buildings, sometimes both. These are usually paid to the strata directly rather than to the moving company, and they can take a business day or two to process, so it is worth sorting out before your date rather than the morning of.
Booking the freight elevator
Most towers require the elevator to be reserved in advance through the building office or an online booking portal, often in blocks of two to four hours. Missing this step is the single most common reason a condo move gets delayed, since a crew cannot simply show up and expect to use a shared elevator on a moving day.
If your building does not have a formal booking system, ask the concierge how moves are typically scheduled so you are not competing with another resident's move on the same morning.
Move windows and building hours
Some buildings restrict moves to weekday hours only, others allow weekends but not evenings, and a few restrict noise-generating moves entirely on Sundays. Confirm the allowed window with your strata before booking a crew, since a mismatch between your booked time and the building's rules is easy to avoid and hard to fix on the day.
What to hand your moving crew
Once you have the elevator window, the insurance requirement and any move-in inspection details from your strata, pass all of it to your moving company at the time of booking rather than the day before. A crew working from complete information moves faster and runs into fewer surprises at the building's front desk.